Hollon Drop Safes-HDS-02K

Order Confirmation: Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e- mail. If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment.

Shipment process: Upon receiving your order we will vary the stock level of your item and proceed with processing your card within 7 days from the date of your order. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at info@kepixdeals.com

Damages: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to info@kepixdeals.com and we will process an insurance claim on your behalf.

White Glove Delivery Service : Safes that weighs over 1 Ton, we recommend you to hire a local safe installation firm & We would drop ship the safe to the company you hire We do this all the time, especially on safes that weigh this much. MUST have a firm with the specialized equipment and experience to deliver such a heavy safe. If you need any assistance in finding these services please feel free to contact us on info@kepixdeals.com

		Returns Overview. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.A restocking fee of 25% of the product value will be charged for undamaged returns.
		Returns & Refunds are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap! Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items & Build to Order Only regular priced items may be refunded, unfortunately sale items & Build to Order items cannot be refunded.

Cancellations: Any order that gets cancelled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well. Items from Build to Order will not be cancelled after 24hrs of placing an order.